Our goal at Advanced Golf is to provide you with the best golf simulation products you can get your hands on.
But if for some reason the product you purchase from us doesn't perform as it should we will take it back within 30 days from the date of purchase.
To request a refund or exchange, email email@example.com within 30 days of placing your order.
Exchanges and refunds are processed once the items make it back to one of our partner warehouses and we've inspected the items. If you choose an exchange and the new item is of lesser value we will refund the difference and if more expensive you'll can easily pay the difference online.
To be eligible for return, the itemmustbe faulty ornot performingas advertised. We do not accept 'change of mind' returns.
All return items must be in a 'as new' condition, unused with boxes, plastics and all other shipping materials included.
At our discretion, if your item is deemed not to be in 'as new' condition we may still accept your return or exchange albeit with a restocking fee. This restocking fee varies, depending on the product, so please check with us prior to purchase. In most cases the restocking fee is between 10% and 20% of the purchase price.
Please note that the customer is responsible for all return shipping charges.
What do you do if the item you ordered turns up damaged?
We do our best to ensure your items arrive in pristine condition. But for whatever reason, sometimes items may arrive damaged.
When your order arrives, inspect the packaging. If you notice any damage you should make note of it when signing for delivery.
If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org within 24 hours of delivery and we will process an insurance claim on your behalf. Alternatively, you can call our team on (03) 9961 0245.
We will replace any of our products that arrive damaged as quickly as possible.
What do you do if you've received the wrong items?
We're human. Sometimes we make mistakes.
While our systems ensure that 99.9% of our orders ship out correctly. Every now and then an incorrect order slips through the cracks.
If you've received the wrong items, please call us as soon as soon as possible on (03) 9961 0245 or send an email to email@example.com and we will arrange to collect the incorrect item and deliver to you the correct one.
This, of course, will occur at no cost to you.
How to return your order
First up, don't return any items to the original address!
We use multiple third-party warehouses to ship stock around the country. The only way to have your return order processed is to send your item to the CORRECT Advanced Golfwarehouse.
To get your hands on the correct return address details, simply email customer support at firstname.lastname@example.org (or call us on (03) 9961 0245) and we'll provide further return details.